REFUND POLICY

Showroom refund policy:
All showroom sales are final except if otherwise stated in writing.

Online order refund policy:
New watches and special order merchandise are not subject to return or cancellation.
Most other items (diamond solitaires, fine jewelry and pre-owned watches, etc.) shown on our website carry our money-back guarantee, provided the following conditions are met:
1. You must notify us of your intent to return the qualifying item within 24 hours of its receipt.
2. All return packages must have Capetown’s Return Merchandise Authorization Number prominently displayed on the box. This number will be provided when you notify us of your intent to return. Packages returned without Capetown’s Return Merchandise Authorization Number (RMA#) will not be accepted.
3. Item must be returned via United Parcel Service (UPS) or United States Post Office (USPS), postpaid, insured, and in the same condition as received. (Do not send via Fed Ex as they do not insure watches/jewelry items.) Additionally, it must be received back at our Atlanta store within 5 days of the shipper’s recorded date. (In other words: if you received your package on Monday, we must get it back by Friday.)
4. Item must be returned to us in the same condition as you received it. Remember, while the item is in your possession, you are responsible for any loss, damage or wear. The cost to repair or replace merchandise will be deducted from the refund amount.
Any exception to the above policy must be duly noted on the invoice.
In the instances where Capetown makes exceptions to any of the aforementioned refund policies, Capetown reserves the right to apply a 15% (of the selling price) restocking fee.
Shipping charges are not refundable. If shipping charges have been waived on a purchase that is being returned, we reserve the right to deduct applicable shipping charges from the refund.

Repair refund policy:
No refunds on repairs as they carry Capetown’s 1-year warranty