ORDERING INSTRUCTIONS AND CONDITIONS OF SALE
Special requirements on orders over $8,500:
We require additional documentation on all credit card telephone orders and online orders over $10,000. You will need to fill out, sign, and return our Credit Authorization Form along with a legible copy of your credit card and driver’s license. Please note: merchandise will only be shipped to the address that is listed with the credit card company. In regards to international orders, the same applies, only if our overseas agents can verify the information.
Capetown Diamond Corp. will cooperate in any and all manners required to assist a credit card company in fraud prosecution. If you wish to purchase with a credit card, phone one of our sale associates, make your wishes known, and we will fax you the proper form. If you are anxious about giving us identification, perhaps our privacy policy will assuage your anxiety. Click here for our privacy policy.
Showroom refund policy:
All showroom sales are final except if otherwise stated in writing.
Online order refund policy:
New watches and special order merchandise are not subject to return or cancellation.
Most other items (diamond solitaires, fine jewelry and pre-owned watches, etc.) shown on our website carry our money-back guarantee, provided the following conditions are met:
1. You must notify us of your intent to return the qualifying item within 24 hours of its receipt.
2. All return packages must have Capetown’s Return Merchandise Authorization Number prominently displayed on the box. This number will be provided when you notify us of your intent to return. Packages returned without Capetown’s Return Merchandise Authorization Number (RMA#) will not be accepted.
3. Item must be returned via united parcel service (UPS), postpaid, insured, and in the same condition as received. (Do not send via Fed Ex as they do not insure watches/jewelry items.) Additionally, it must be received back at our Atlanta store within 5 days of the shipper’s recorded date. (In other words: if you received your package on Monday, we must get it back by Friday.
4. Item must be returned to us in the same condition as you received it. Remember, while the item is in your possession, you are responsible for any loss, damage or wear. The cost to repair or replace merchandise will be deducted from the refund amount.
Any exception to the above policy must be duly noted on the invoice.
In the instances where Capetown makes exceptions to any of the aforementioned refund policies, Capetown reserves the right to apply a 15% (of the selling price) restocking fee.
Shipping charges are not refundable. If shipping charges have been waived on a purchase that is being returned, we reserve the right to deduct applicable shipping charges from the refund.
Repair refund policy:
No refunds on repairs as they carry Capetown’s 1-year warranty
On selected merchandise, Capetown may opt to accept a good faith deposit on merchandise within Capetown’s inventory. At that time, dates and parameters will be set up for payment. The buyer promises to pay all payments as well as the balance in full by the dates designated at the time the layaway began. Bear in mind that the deposit given towards a layaway is a bond with full intention to pay the full balance in the agreed upon timeframe. Unless other arrangements have been made, when there is a failure to make any payment or when a layaway is cancelled, the deposit will be nonrefundable.
Do not hesitate to contact us about your intention to sell or trade-in any item you purchase from us. We will buy-back or provide you with consignment. We will pay to photograph and advertise the item on our website at no cost to the buyer.
Please note that the conditions of any buy-back guarantee is that the item be received in the same condition as it was sold in. If the item shows wear that was caused while in the buyer’s possession, it may not be worth as much on a buy-back basis.
The buyer should be cognizant of the mercurial nature of the American economy. There are times when there are simply no buyers about. We’re very cautious to only offer a buy-back policy on items that are tightly controlled by a strong consortium – analogous to the diamond syndicate – or on durable items that, by virtue of their rarity, would not present too much of a hazard to inventory.
Most pieces, especially diamond and exceptional colored stone jewelry pieces (i.e. rubies, emeralds, sapphires) in which the size of the stones approaches two to three carats, are generally quite liquid. Again though, this will always depend on the fluctuating market.
If you’ve bought a spectacular piece of jewelry from Capetown and the occasion arises in which you or your loved one must raise cash and our company is in a stable fiscal period, we would certainly be available to loan you money using that piece of jewelry as collateral. Please call us for a quote to sell your jewelry pieces and/or the current loan interest rates.
Any jewelry buy-back guarantee cannot be transferred except to immediate family members.
Credit slips can only be used to make purchases of any of Capetown’s regular in-stock merchandise or repairs, not toward consignment items or Special-Order merchandise. Credit slips must be announced
In regard to jewelry, all appraisals shown are educated “guesstimates” based on national market prices. Gem authenticity, quality, and weights as well as metallic content are guaranteed to be as represented. None beforehand to avoid any errors or misunderstandings.
Exclusions: Normal wear and tear, obvious misuse, and water damage of the watches or jewelry listed in the consignment sections of this website are new. All consignment items have been checked and/or serviced by our technicians.
This specific warranty shall be indefinite. Any unpleasant surprises that come up in the future regarding authenticity will be grounds for a full refund or a replacement as the item was originally represented. This warranty can be passed on to another family member or third-party buyer.
We will be happy to transfer the warranty as long as the watch has been sent in to us for regular servicing. However if the servicing was done by someone else, it may void the warranty.
We cannot be held responsible for the consequences of any work done to your watch by technicians other than those working for Capetown Diamond.
If you live in an area where we have a service depot, we’d be happy to give you free battery changes. The wrong person putting in a battery can do some terrible damage. The watch could lose its pressure proof integrity, the technician could short out a very expensive circuit so ABC – Always Be Careful.
Warranted repairs must be sent to one of our National Service Centers with a copy of your bill of sale.Please Call for Shipping Instructions or review our repair page for more details.
You can be assured that all merchandise is guaranteed to be as described on our website. This warranty is forever. We’re always prepared to stand behind everything we sell. So, if five years later you find a problem with an item you bought from us, as long as we both have a record of the sale, we’ll make it right. Rest easy.
In regards to fine jewelry: we often encounter a gift-giver that needs a couple of extra days. This needs to be addressed before we ship out the item. Any exceptions to our return policy must be noted on your bill of sale.
