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World's Foremost Upscale Discounter of Fine Swiss Watches and Precious Jewelry Since 1969

Watch Repair

Why Capetown

Our service division is not just another ancillary department but the actual foundation of our company. Our major source of revenue is derived from the sale of pre-owned upscale Swiss timepieces. Our core business is totally dependent upon an elite staff of proficient horologists capable of restoring to showroom new, any and all, of the world’s finest antique and contemporary watches, including Cartier, Rolex, Ebel, Patek, Breitling, Audemars, Omega, etc. Although we are not an official Rolex jeweler, nor affiliated with any of the Swiss manufacturers, we are as well equipped to service your watch repair needs.

Among our staff and advisory board you will find some of the world’s most celebrated horologists, including internationally trained, second and third generation, master watchmakers. Several have held horology’s most coveted credential, from Switzerland’s finest manufacturers, that of “Certified Watchmaker”. As our client you will not only benefit from the skills of these caring technicians, but also from our up-to-the-minute product knowledge, modern horological equipment, and comprehensive inventory of manufacturer’s original replacement parts, as well as time-tested, reasonably priced, generic alternatives.

Capetown’s master watchmaker, Alberto Frosio, combines Old-World craftsmanship, and leading edge technology. Alberto, like his father and grandfather, is a distinguished and accomplished watchmaker with 30 years experience repairing the world’s finest watches, both antique and contemporary. At the age of 16, Alberto commenced his apprenticeship under his father’s, Radamis, tutelage. (Radamis Frosio, as one of Argentina’s most respected horologists, trained both Cartier’s and Patek-Philippe’s Argentinean directors of service as well as numerous watchmakers at the Rolex Service Center in Buenos Aires.)

Our association with Mr. Frosio spans over two decades. He brings to Capetown a three generation “tradition of excellence and commitment to quality”. His knowledge, dedication and energy have been most instrumental in the dramatic growth, dependability, and prestige of our fine watch repair division.
CLICK HERE TO LEARN ABOUT
HOW OFTEN A FINE SWISS WATCH NEEDS TO BE SERVICED

Alberto Frosio – Capetown’s Master Watchmaker

SENDING A REPAIR TO CAPETOWN
IS AS EASY AS 1-2-3!

Step 1

Phone, e-mail, Fax or fill out our submission form below to Receive our complimentary repair-by-mail kit which includes a self-sealing pre-addressed mailing box, Customer packing slip and materials as well as instructions on how to safely ship your watch to us. (Kit sent US Post Office, expect 3-5 days for delivery.)

Step 2

Upon receipt of the repair kit, follow the packing and shipping directions. Review the enclosed completed customer packing slip to ensure information contained within is 100% correct. It is imperative you return this document with your repair.

Step 3

Drop off or request pickup from any US Post Office. Use registered mail, insure the package, and request a return receipt card. Or call UPS, (800) PICK - UPS, to arrange for a home or office pick up. NOTE: Don't forget to insure your package and request a delivery confirmation receipt.

Click here to request
our repair-by-mail-kit

Can't wait for our Repair-By-Mail Kit?:

If time is of the essence or you simply want to ship your repair yourself, click the button below and completely fill out our Customer Packing Slip. After you submit the form an email will be sent you with detailed instructions and suggested packaging tips.

Note: Salt/Chlorinated Water Damage: This situation requires immediate attention! Complete our Customer Packing Slip below and call for instructions on how to quickly get your  watch to one of our repair centers.

Click here if you are
mailing with your own box

Walk In Appointments Welcome

Should you live in the vicinity of any of our affiliated repair centers Newport Beach (CA) or Atlanta (GA), and would like to drop off your repair, please call our Atlanta office to arrange for an appointment.

In a Hurry?

Emergency 72-hour service or other unique situations can be accommodated for an additional charge. Please call (770) 645-8555 if your needs meet this level of urgency.

Have You Been Considering a Diamond Dial or Bezel for your Rolex?

Do Not Put Your Dreams On Hold!

ELEGANT JEWELED ACCESSORIES THAT MAKE ONE OF
THE WORLD'S BEST WATCHES LOOK EVEN BETTER

While servicing the interior of your watch, why not let Capetown enhance the exterior? Diamond accessories will add elegance and value to any fine watch. Capetown offers unbeatable discounts on factory authorized diamond dials and bezels and bracelets for Rolex timepieces. 

Accessories can be gift-boxed for presentation with complimentary installation at a later date. Diamond watch accessories make brilliant solutions to your gift giving needs. Call Our Order Center in Atlanta at (770) 645-8555 Today For Price and Installation Information.

About Capetown
Founded in 1969, Capetown Diamond, located in Atlanta, GA, was the first company to offer discounted new & certified pre-owned fine Swiss watches, upscale jewelry, and certified diamonds. We have grown to over 20,000 satisfied clients worldwide. Famous brand name timepieces include Rolex, Breitling, Cartier, Patek Philippe & many more. Well known and famous designer jewelry includes Mikimoto, David Yurman, Cartier, Tiffany & Co. We also offer an assortment of custom pieces! All contemporary watches sold by Capetown are accompanied with a certificate of authenticity as well as our exclusive lifetime warranty. Most jewelry items come with an independent gemological certification. Your satisfaction is always guaranteed.
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Repair Kit submission form

Request Repair-By-Mail-Kit

Note: Please keep in mind that your watch is normally returned via U.S. Postal Registered Mail Service with Insurance and Return Receipt Requested and, as such, requires an adult’s signature upon delivery.
It is imperative that you insure your watch properly. If you are in doubt as to what your watch might be worth, phone us for a complimentary evaluation (Note: In recent years prices for many brands and models have more than doubled. We want your investment to be properly protected.) - 800-882-8848 or 800-442-7866. Hours: Mon-Fri 10:30 to 5:30 Eastern Time
Description about the item:
IMPORTANT: IF YOUR WATCH IS BEING RETURNED FOR WARRANTY SERVICE A UWRA# (UNDER WARRANTY REPAIR AUTHORIZATION #) IS REQUIRED. PLEASE CALL US 800-882-8848 TO OBTAIN. SEND ITEMS VIA USPS REGISTERED MAIL - INSURE THE PACKAGE AND REQUEST A RETURN RECEIPT CARD. PLEASE NOTE:WE WILL ONLY REIMBURSE YOU FOR U.S. POST OFFICE RETURN SHIPPING CHARGES. ANY OTHER CARRIER IS AT YOUR RISK AND EXPENSE. PLEASE REMEMBER TO INCLUDE COPY OF THE “FINE WATCH WARRANTY & AUTHENTICATION CERTIFICATE” OR THE ORIGINAL INVOICE. IF NEITHER IS AVAILABLE, PLEASE PROVIDE US WITH THE ORIGINAL DATE OF SALE.
Should your item be loss or damaged while in our possession or upon its return to you, our company policy is to replace said item with like kind. (In other words, a watch of the same generation.)

In the event the estimate is declined, an evaluation fee and return postage fees may apply.

All invoicing, estimates and telephone inquiries are handled through the Atlanta office.
Hours: Mon-Fri 10:30 to 5:30 Eastern Time - Feel free to call 1-800-882-8848 or 1-800-442-7866.
Customer Packing Slip

Shipping with your own box submission form

Note: Please keep in mind that your watch is normally returned via U.S. Postal Registered Mail Service with Insurance and Return Receipt Requested and, as such, requires an adult’s signature upon delivery.
It is imperative that you insure your watch properly. If you are in doubt as to what your watch might be worth, phone us for a complimentary evaluation (Note: In recent years prices for many brands and models have more than doubled. We want your investment to be properly protected.) Call 1-800-882-8848 or 1-800-442-7866. Hours: Mon-Fri 10:30 to 5:30 Eastern Time
Description about the item:
IMPORTANT: IF YOUR WATCH IS BEING RETURNED FOR WARRANTY SERVICE A UWRA# (UNDER WARRANTY REPAIR AUTHORIZATION #) IS REQUIRED. PLEASE CALL US 800-882-8848 TO OBTAIN. SEND ITEMS VIA USPS REGISTERED MAIL - INSURE THE PACKAGE AND REQUEST A RETURN RECEIPT CARD. PLEASE NOTE:WE WILL ONLY REIMBURSE YOU FOR U.S. POST OFFICE RETURN SHIPPING CHARGES. ANY OTHER CARRIER IS AT YOUR RISK AND EXPENSE. PLEASE REMEMBER TO INCLUDE COPY OF THE “FINE WATCH WARRANTY & AUTHENTICATION CERTIFICATE” OR THE ORIGINAL INVOICE. IF NEITHER IS AVAILABLE, PLEASE PROVIDE US WITH THE ORIGINAL DATE OF SALE.
Should your item be loss or damaged while in our possession or upon its return to you, our company policy is to replace said item with like kind. (In other words, a watch of the same generation.)

In the event the estimate is declined, an evaluation fee and return postage fees may apply.

All invoicing, estimates and telephone inquiries are handled through the Atlanta office.
Hours: Mon-Fri 10:30 to 5:30 Eastern Time - Feel free to call 1-800-882-8848 or 1-800-442-7866.

We got it!  A Capetown specialist will get back to you within 48 hours. (excluding weekends)